General Information
WRT started services in Wilmington/ Claymont, DE on June 01, 2023. We do not interact on social media, but communicate instead through our website. All important updates and changes will be on our website and sent to our customers via SMS text.
Days and Hours of Operation
Monday-Closed
Tues-Fri: 10am-7pm
Sun-Sun: 10am-5pm
Open all Holidays, the schedule is the same as Mon-Fri.
Service Area: WRT will service the following: Zone1: Wilmington/ New Castle, Zone 2: Newark/ Bear, Zone 3: Middletown, Kent/ Sussex. In the Fall of 2023, will offer out of state travel to PA(Chester, Delaware Counties), NJ(Gloucester, Salem Counties), Maryland(Cecil County)
Airports Served: New Castle County(ILG), Philadelphia(PHL), New York(JFK,Laguardia), Baltimore(BWI), Washington DC(Dulles).
All quoted airport fares are for two passengers/ double passengers.
Out of County/ State Service Area
All out of county/ state rides must be scheduled by 12 noon, at least 5 days prior to the appointment date.
Inclement Weather Advisory
In the event of inclement weather or any emergency which may effect our normal service, we will communicate through SMS text.
Transit Rules
- Please respect our 15 minute operation window and be ready for your scheduled pickup time. We are not late until 15 minutes after your scheduled pickup time.
- Please don’t leave your designated pickup point.
- Be considerate and call in advance to cancel a ride that is no longer needed.
- You will only be picked up from what was scheduled and appears on the driver’s manifest.
- Smoking, eating, drinking, loud music, phone conversations are prohibited on the buses.
- Please allow drivers to assist you on and off the bus if assistance is needed.
- We cannot take you to or pick you up from any place other than what was scheduled and appears on the driver’s manifest.
- Seat belts are worn at all times while on the bus.
- Guide and service animals are the only animals permitted on a ADA/ Senior bus
Title VI Civil Rights
Complaint Form
If you need to file a Complaint or want to compliment one of our employees, please email us or call us at (302) 867-8404.
To register, please call us at: (302) 867-8404.
If you are currently registered with WRT, and wish to schedule a ride within our service area, please call us at: (302) 864-8404.
If you currently have a scheduled ride with WRT and wish to cancel, please text or call: (302) 867-8404. Any cancelations entered within two(2) hours of your scheduled ride time(s) will be considered a no show.
Additional Services
Another service that Wilmington Regional Transit would like to develop is a Mental Health & Intellectual Development Disability (MH-IDD), Veteran, MATP, PwD, ADA, Senior transportation service.
This transportation service will encourage economic self- sufficiency for people with all types of disabilities, which requires transportation.
Lack of transportation creates a barrier for people with IDD from meaningful participation in everyday activities that promote high quality community living experiences.
In the Spring of 2024, WRT will offer direct charter service to Washington, DC, Baltimore, New York.
We all offer Parcel and Package delivery services.
Wilmington Regional Transit offer employee transportation services. The fares are by the zone the employees live and work.
The fares are fixed and are weekly(7days), which means, if an employee have a 5day schedule, but would like to use the two remaining days of the week as overtime, the fare will remain the same, because it is within that 7day work week.
The pros of using WRT employee transportation:
7 days a week, one fixed fare, round trip daily.
Pickup is close to home, and dropped off directly in front of place of employment. No more long walks to or from bus stops in inclement weather.
Same driver on trips to form a relationship with and can get answers to questions.
Safety, Safety, Safety, we are under a drug and alcohol consortium, FBI fingerprinted, physical certificate of each driver in bus.
No more ride shares fares to be reimbursed, you know you have a safe ride home.
Fares
Zone 1-Wilmington/ New Castle: $60 weekly (5 days)
Zone 2-Newark/Bear: $70 weekly (5 days)
Zone 3-Middletown: $80 weekly (5 days)
Weekends/Overnight/ Holidays
$5 additional
If changes occur, passengers will be notified via text.
Additional $5 fare example: If an employee works on the weekend, overnight, on a holiday, all within the same day, it will only be $5 extra for the week.
The employer must contact us to put their employee on a manifest log, that way we can control who is on the bus and that they are actually employed through this particular employer.
If a person is not on our employee manifest list, they will not be allowed on the bus!5